TrustedTech Research Reveals IT and Telecom Industries at the Forefront of Shadow AI Concern in U.S.

Education, Healthcare, Retail, Catering & Leisure, Manufacturing and Utilities, and Finance follow as new data shows the workplace AI challenge playing out differently across sectors IRVINE, Calif., September 15, 2026--(BUSINESS WIRE)--TrustedTech, a Microsoft Managed Partner and leading provider of Microsoft cloud solutions and IT modernization services, today released wave three of its AI workforce research, revealing where the impact of shadow AI is becoming most apparent across U.S. industries. The biggest revelation places IT and telecoms on both sides of the AI readiness equation, reporting the highest level of concern about shadow AI, the highest confidence in using AI effectively at work, and significant gaps in training and guidance.