McDonald's, Chick-fil-A, and Taco Bell lead the list of top tech experiences for the second year in a row ALPHARETTA, Ga., September 23, 2026--(BUSINESS WIRE)--Canopy, the trusted provider of AI supervision for unsupervised devices, today released new research on what customers think is working well and also what's not with technology at quick-service restaurants (QSRs). The 2026 Restaurant Tech Report: Add Sauce, Hold the Friction is based on a national survey of 1,007 U.S. adults and highlights how technology shapes customer experience and brand loyalty. The gross majority of customers (94%) now consider technology when choosing where to eat, up from 80% in 2025.
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