Investing.com -- Consumer artificial intelligence agents could reshape online shopping, payments and financial services, but their success will depend on how established companies respond, according to Bernstein. The rapid growth of Muse, which can compare products and quotes, call businesses, send emails, fill forms, manage inboxes, cancel subscriptions and negotiate for users, has fuelled speculation about an "iPhone moment" for consumer AI. OpenAI has launched Dots, while Google is expected to improve Spark. Amazon blocked Muse within two weeks of launch, citing lack of prior notification, failure to identify itself, apparent collection of customer credentials and access to account pages and order histories.
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