Business Wireless Satisfaction Climbs as Providers Improve Value, JD Power Finds

T-Mobile and Verizon Wireless Rank Highest in Latest Study TROY, Mich., October 15, 2026--(BUSINESS WIRE)--The business wireless industry continues to build momentum, with overall satisfaction improving across every business segment, according to the JD Power2026 U.S. Business Wireless Satisfaction Study,SM released today. Overall satisfaction improves across small, medium and large enterprise segments in 2026. At an industry level, almost all factors achieve year-over-year gains, with the overall satisfaction increasing by 9 points, to 735 (on a 1,000-point scale), compared with 2025.