32% of Managed Service Providers Have Adopted AI, but Only 12% Can Show It’s Paying Off

Nerdio's 2026 State of the MSP Business Report finds AI adoption outpacing measurable results as differences in how MSPs operate shape their ability to scale, serve customers and retain talent. CHICAGO, Oct. 20, 2026 (GLOBE NEWSWIRE) -- Nerdio, the leading automated end-user computing (EUC) platform for Microsoft Cloud technologies, today released its 2026 State of the MSP Business Report, based on a survey of hundreds of managed service provider (MSP) decision-makers responsible for managing Microsoft 365 and Azure across their customer bases. The research finds that while MSPs are embracing AI, many are struggling to translate adoption into measurable business results.