For Kaylee Harris, who works in customer service for a credit card company, a day at work now looks very different. Her hours used to be filled with calls, note-taking and lengthy card disclosures. Now, thanks to artificial intelligence , she can focus more on each customer, Harris told CNBC. For Shannon, AI has also changed things — but not in a good way. She works in customer service for a telecommunications company in Cardiff, Wales, and did not want to share her surname for fear of being identified by her employer. She told CNBC that AI-generated notes at her current workplace are often riddled with errors, "so I just write my own.
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