The next time someone's supercharged AI agent attempts to make a phone call to negotiate a cable bill, it could be an actual human who haggles with customer service rather than the software. That's because AI agents, powered by the bleeding-edge foundation models developed by companies like Meta and OpenAI , still can't reliably take actions across the web, particularly those involving phone calls. Former Yahoo CEO Marissa Mayer, who now helms agent startup Dazzle AI, says current top-tier AI models excel at surfacing online home renovation services for consumers, but might blow it when they need to book and schedule a rooftop upgrade.
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