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From Meta's fluffy Muse to OpenAI's onigiri-shaped Dots, AI companies have rolled out agents they promise will help people cross things off their to-do lists, whether that's booking a trip, ordering food, or shopping online. But the companies that provide those services are reporting consumers haven't yet flocked to use those agents to buy on their behalf. Executives from Uber, Doordash, and Airbnb said AI agents make up a negligible amount of their businesses so far even as all three develop their own AI tools to make their services easier to use. Uber CFO Balaji Krishnamurthy told analysts on the rideshare app's Nov.
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