AI agents just got denied boarding at United Airlines (UAL). Ahead of holiday travel, the airline company is cracking down on third-party artificial intelligence agents as more consumers turn to AI tools. "To be honest, I don't want to create another middleman," United CEO Scott Kirby told theWall Street Journal on Tuesday. AI agents function as personal assistants for tasks such as scheduling, shopping, and research. Unlike conventional chatbots, they operate autonomously and are capable of completing transactions independently. The airline is not the only company to try to limit agentic AI from using its platform. In September, Amazon (AMZN) blocked Meta's (META) Muse AI agent from shopping on its site.
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