Veytics Intelligence
2026-11-12 · Yahoo

Why customer trust is everything to Yahoo CEO Jim Lanzone

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Yahoo CEO Jim Lanzone joins Yahoo Finance Executive Editor Brian Sozzi at Yahoo Finance's 2026 Invest conference to discuss the importance of earning and maintaining customer trust. Lanzone reflects on Yahoo's 30-year legacy, the trust the company has built with generations of users, and why preserving that relationship remains critical to its future. Video Transcript 00:00 Speaker A How do you think the outside world trusts us and perhaps may not trust some of the new consumer companies out there, consumer internet companies. 00:10 Speaker B Yeah, look, it it's earned over time and for us it's 31 years. Why do you trust why do you trust the New York Times? It's 175 years old.

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