United Airlines (UAL) CEO Scott Kirby is all in on upgrading the flying experience on his airline as it aims to boost sales and profits at a time of sky-high fuel prices. His focus: convenience, unleashing the power of AI, and, of course, great Wi-Fi. "Instead of texting you and saying, 'Oh, the weather in Newark tomorrow, be aware,' we're going to send you something that will say … 'You're on the noon flight to L.A., and we think it has a 41% chance of being delayed because of weather. If you want to switch to the 10:00 a.m., it's a 12% chance.' You just click one button to do it. AI enables stuff that I've wanted to do my whole career but was just so hard to get done.
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