Microsoft hit by global outages: What happened and why?

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Microsoft says it has had only “marginal success” in restoring its most widely used workplace services, more than 12 hours after a global outage knocked out Outlook and disrupted Teams and Copilot for users in 74 countries. In a statement on its service health page early on Friday, the company said it was monitoring activity across regions to assess server status and find ways to improve capacity. “This includes reviewing server performance and confirming that developed patches have been applied and working as intended after infrastructure reboots are completed,” it said. Here is what we know about the outage, what caused it and when services might return.