Microsoft has said its popular email and other services were improving but not fully restored more than 24 hours after a mass outage disrupted communications worldwide. The outage , which began around 16:00 GMT on Thursday and affected users in 74 countries, was caused by overloaded servers that became “unexpectedly available,” the company reported. There was no indication of a cyberattack or malicious activity, the tech giant said on Friday. “We’re seeing encouraging recovery progress, with service availability and email delivery performance improving across a growing portion of affected infrastructure,” the company said in a statement. Microsoft reported that “email queues [are] significantly reduced and approaching normal levels”.
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