Veytics Intelligence
2026-11-14 · CNBC

Retailers are turning to entertainment to win shoppers’ attention

Legacy retailer Gap Inc. made an unconventional hire earlier this year: a chief entertainment officer. It was a newly created role as the company tapped former Paramount executive Pam Kaufman to helm its entertainment, content and licensing platform. Gap has since rolled out major campaigns, partnering with bands like Just Your Type and building on the success of last year's ads with girl group Katseye. "Beloved brands have value beyond the products they sell. Consumers identify with them, trust them and want to be part of their world," Kaufman told CNBC in a statement. "The key is authenticity: Every extension has to reflect what the brand stands for and give its fans a meaningful new way to experience it.

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